Malta

Customer-oriented through and through? Become a Service Guest Agent in Malta!

As a Guest Service Agent in this hotel, you will be the first face that guests see when they arrive at the hotel.

Food & Beverages Hospitality Tourism Hospitality
Malta stage buitenland

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Mission/Company Vision

Guests staying at this four-star hotel in Malta fully immerse themselves in beauty. This beauty comes not only from the stunning location on St. Julian's Bay but also from the hotel’s focus on an attractive interior design. A wonderful location for an internship! Whether in the restaurant, on the rooms, at the reception, or through the financial and marketing teams, the staff work day in and day out to put a smile on the faces of their guests. You could be a part of that!

Internship

And a big part too! As a Guest Service Agent at this hotel, you will be the first face guests see when they arrive. You ensure that they feel welcome, help with their questions and issues, and consistently exceed their expectations.

Student Profile

For you, ‘customer orientation’ is not just a part of the job description, it’s a part of who you are. You love helping those around you, and you do this with a smile. Moreover, you don’t run away from problems but efficiently solve them with attention to detail.

Field of Study

Hotel | Hospitality | Tourism | Leisure Management

Daily Tasks

  • Welcoming guests upon arrival and ensuring they feel expected and welcome
  • Ensuring that guests receive the accommodation they expect
  • Staying up to date on what is happening at the hotel and local services to answer guest inquiries
  • Being aware of which guests are staying in the hotel through the Hotel Management System
  • Handling guest complaints in a quick, efficient, and sensitive manner
  • Adhering to hotel policies, procedures, and standards
  • Receiving payments and following the hotel’s credit policy
  • Managing reception administrative systems and procedures accurately
  • Providing currency exchange services
  • Recording refusals to do business and the reasons for it
  • Checking cleanliness and work standards at reception and submitting completed checklists to the Front Office Manager
  • Promoting hotel points of sale and special events
  • Monitoring sales and occupancy levels
  • Contributing to additional tasks from management
  • Ensuring balanced accounts at the end of the shift

You are

  • Ambitious
  • Customer-oriented
  • Good at problem-solving

Languages

  • English

Location

  • St. Julian’s, Malta

Number of Employees

  • 170

Internship Compensation

  • Meals during working hours

Internship ID: 1256